Update on the January 5 Poster Drop

Posted on January 08, 2015 by Judy Gex

Good morning!

I have been mostly addressing this on social media, and most of you probably already know most of the details, but I need to post this "officially" here, too.

On Monday, I mixed up edition inventory on the Panic NYE AE & Foil editions resulting in an oversell on the AEs. It's taken me a little sorting and assessing, but the solution I decided upon was to randomly pull invoices from the stack of AE orders and offer those people an upgrade to the Foil edition. In most cases, that would mean an additional payment of $10 to change from the AE to the Foil, so the offer is not mandatory. If you get an email offering the upgrade, you're under no obligation to do it. Just let me know either way. I will keep sending the offer until I have reached the number I need to fulfill all of the orders we took on Monday. Just to clarify, if you "upgrade" to the Foil, that means you are only going to get the Foil and not an AE print.

I've been also addressing other "issues" that people have pointed out. One of those issues is people thinking there is something wrong with the store software because they are getting an "inventory error" message of some sort when they attempt to check out resulting in them "losing" the item(s) they had in their cart. This is not a malfunction of the store software. This happens because there are more people than there are posters. The inventory controls on the store shut the item down as soon as the allotted number of that item has gone through a completed check out. 

This was a big drop... I have a ton of orders to package and ship. If you go to our web site and look at your order, if it still says "unfulfilled," then I have not packed it yet. You'll get an email when I mark it "Fulfilled" and when your label is created for shipping. 

Thanks for being patient with me while I sorted this out!
Judy

Posted in New Releases, Widespread Panic


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