SHIPPING INFO - Updated 11/28/22 NORMAL SHIPPING TIME: Orders can take 1-2 weeks to ship. If we've dropped new prints in the store/working on the web site/packing venue or event posters, orders may take slightly longer than that. We will post shipping updates to our Studio Updates page & the Zen Dragon Gallery Facebook page during high volume shipping weeks.
If you need an item/order by a particular date, please send us an email to inform us of your deadline, and we'll do our best to get your order to you in time.
**ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE** Delivery Confirmation numbers are automatically generated & added to your customer account when your label is created. These numbers are also sent via email to the email address submitted in your customer account. Check your spam folder if you do not see a notice in your inbox. Also make sure your shipping address where the USPS will deliver your package is safe from both weather and theft. Please allow 2-12 days for package delivery. The USPS is currently taking longer to deliver packages. If your package has not arrived by 3 weeks from the ship date (not from the order date)... please contact us so we can check into it. We do not have time to monitor all individual shipments.
If a tube is lost in the mail, it is possible we will refund the order rather than reship. Each incident will be handled individually based on several factors including availability & cost of the prints lost.
Orders over $300 will require Signature Confirmation.
A NOTE ABOUT SHIPPING COSTS We use to include the costs of fulfillment, insurance, & shipping materials in our shipping price, but the $15 base shipping rarely covers that since the last cost increase. Tubes to many locations like Colorado, Nevada, California, Oregon, etc., cost more to ship that our shipping fee.
We realize that $15 is too much for just a handbill, stickers or magnets to ship, so we're working on adding those items to our Etsy store. That is quite time consuming, so it's happening very slowly. However, if you're trying to buy one handbill, instead of sending me a nasty gram about the shipping cost, send me an email to ask if I have time to add that handbill to the Etsy store and I'll see if I can bump it to the top of the list. COMBINING ORDERS - If you place multiple orders, they may or may not be combined for shipping. This is completely at our discretion. There is a $5 fee for combining orders. Any shipping refunds will reflect this deduction. Labels are created a day or more prior to actual shipping. Customers are emailed with Delivery Confirmation numbers when labels are created and the number will also be in your customer account.
We have been shipping prints for over 20 years. We promise that they will be packaged as carefully as possible.
We do not accept returns or issue refunds on posters damaged while being removed from the tubes. Be careful that you do not tear your print when you un-tape the kraft paper. Get assistance when unrolling prints. If you damage your print while you are flattening or handling it, we will not replace it for free.
UNDELIVERABLE PACKAGES: Please double check thatyour shipping address is accurate.Shipments that are returned to us for an incorrect address, will require a second shipping fee to be paid by the customer before we reship.
INSURANCE DOES NOT COVER TUBES STOLEN AFTER DELIVERY Insurance covers prints damaged in shipping only Once you have your tracking number, watch for your package to arrive. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT GO MISSING AFTER DELIVERY.
CHECK YOUR ORDER WHEN IT ARRIVES Please check your order to make sure that it contains the items on your order. If not, please let us know as soon as you are able. We will not replace, reship or refund if contacted more than 15 days after the delivery date. PRINTS DAMAGED IN SHIPPING If your tube arrives with damage, save it and all of the contents. Send Zen Dragon an email with pictures of the damage.
We may request that you ship the damaged items back to us. If we do, we will send a return label.
If you are asked to send a damaged print back to us, we will provide the return label - Print(s) MUST be shipped back in the tube it was originally shipped in. If we shipped in a 4x24" tube, DO NOT send it back in a 3x16" tube. Failure to do this will result in a refund minus a 25% restocking fee & no replacement print.
We cannot guarantee replacement of LIMITED edition prints. If a print is not available, the cost of the print will be refunded or if the customer prefers, a store credit can be issued.
International shipping: Currently, our international shipping is offline while we work on our web site and a new shipping solution. Email us if you are trying to place an order from Canada or Europe, Japan or Australia, and we try to send you a shipping quote.
