**MOST PACKAGES SHIP VIA FEDEX ECONOMY** Packages will ship via FedEx - When you receive your package, it will be a tube inside of a box... it takes a little longer for us to pack orders, but packages should arrive in 3-5 days from the time they are dropped off at the FedEx Shipping location here in Athens. Please be aware that labels may be created up to 2 days before we drop them off. NORMAL SHIPPING TIME FROM WHEN AN ORDER IS PLACED:It occasionally can take 1-2 weeks for orders to ship after an order is placed. We ship as quickly as our schedule allows, but we're working on multiple projects at any given time, so it may be a few days before we pack orders after they are placed.
When we add new prints to the store for a drop, orders may take slightly longer to ship due to the number of orders we receive. We post shipping updates to the front page of the web site & the Zen Dragon Gallery Facebook page during high volume shipping weeks.
IF YOU ARE LOOKING FOR TRACKING INFO: Tracking information is generated automatically & added to your customer account when your label is created. These numbers are also sent via email to the email address submitted in your customer account. Check your spam folder if you do not see a notice in your inbox.
If you do not see an email, log into your customer account and if your package has been labeled, your tracking information will be in your order history.
Please make sure your shipping address where your package will be delivered is safe from both weather and theft. Please double check thatyour shipping address is accurate for delivery by FedEx.Shipments that are returned to us due to an incorrect delivery address will require a second shipping fee to be paid by the customer before we reship. If you do not wish to pay for a new label, we will issue a store credit for the returned items. If your package has not arrived by 2 weeks from the ship date (not from the order date)... please contact us to let us know.
If a tube gets lost in transit, it is possible we will refund the order rather than reship if there is not an identical print available for replacement.
Orders over $300 may require Signature Confirmation. COMBINING ORDERS - If you place multiple orders, they may or may not be combined for shipping. This is at our discretion and based on the number and size of the prints in the orders.
We do not accept returns or issue refunds on posters damaged while being removed from the tubes. Be careful that you do not tear your print when you un-tape the kraft paper. Get assistance when unrolling prints. If you damage your print while you are flattening or handling it, we will not replace it for free.
INSURANCE DOES NOT COVER TUBES STOLEN AFTER DELIVERY Insurance covers prints damaged in shipping only
CHECK YOUR ORDER WHEN IT ARRIVES Please check your order to make sure that it contains the items on your order. If not, please let us know as soon as you are able. We will not replace, reship or refund if contacted more than 15 days after the delivery date. PRINTS DAMAGED IN SHIPPING 1) If your tube arrives with damage, save the tube and the contents. Send us an email with pictures of the damage so we will know if it is a complete loss or if it will need to be shipped back to us. If we request that you return the damaged items, we will send a return label. Items MUST be shipped back in the tube the order was shipped in, rolled in the kraft paper we rolled them in for shipping. Do NOT send us a tube back with just a poster shoved in the tube with no paper. If we shipped in a 4x24" tube, don't send it back in a 3x16" tube.
2) If you order a print to be shipped to one address, then ship it to another address and it gets damaged somewhere along the way, any insurance coverage you would have had for the first shipment will be nullified. In other words, if you don't open the tube and check it before sending to the 2nd address, we are not going to send another print or refund your money if it arrives damaged after a second shipping. Our insurance does not cover damage incurred after the print was delivered to the address on your order form. I shouldn't have to even explain this, but here we are.
3) We can't guarantee replacement on LIMITED edition prints. If a print is no longer available, the cost of the order may be refunded or a store credit can be issued at the customer's request.
International shipping: Currently, our international shipping is offline while we work on our web site and a new shipping solution. Email us if you are trying to place an order from Canada or Europe, Japan or Australia, and we try to send you a shipping quote.
