ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE
Allow 1-3 weeks for package delivery. Shipping after a drop takes longer due to the volume of orders. Orders are shipped in the order they come in.
After a drop, this is our shipping schedule:
• Releases are on Thursdays
• Order sorting, supply ordering & shipping prep is done Friday
• Shop is closed Saturday & Sunday
• Orders will start being packaged on Monday
• Tubes start shipping Tuesday or Wednesday
Orders placed for items outside of a drop release will be shipped on Monday, Wednesday or Friday, depending on our work load.
There is a mandatory 2-3 working day hold on ALL orders. This allows time for address corrections to be submitted or other changes before we pack and ship.
Labels are created a day or more prior to actual shipping. Email notices with Delivery Confirmation numbers go out when labels are created. That number will not be active until the package has been scanned at the Post Office. These notices sometimes go to a spam folder. This information is also available in your customer account in our web store. Please check there before emailing us to ask about shipping.
We ship in heavyweight Yazoo Mill tubes, with prints rolled and taped in kraft paper so they will slide out of the tube easily. Be careful that you do not tear your print when you untape the kraft paper. Get help unrolling prints. If you damage your print while you are handling it after it has been removed from the tube, we will not replace it for free.
Some of our stock is still stored in another location - Some of our older stock is a 25 minute drive away at our old studio. We try to pick up order items as quickly as we can, but it can take a week or more if we're busy to gather all prints for an order. Please be aware of this when you place your order. We are currently working to combine stock to alleviate this delay.
UNDELIVERABLE PACKAGES: Make sure your shipping address is accurate. Undeliverable shipments returned to us will require a second shipping fee to be paid by the customer for reshipping. If you do not wish to pay the additional shipping charge to have your order reshipped, you will receive a store credit for your order less the original shipping charge and a $10 restocking fee.
Tubes stolen from an address after delivery are not covered by insurance!!
ORDERING LIMITS ON DROPS/REFUNDS
If we set a limit on number of prints on a drop, we will not notify you before we refund the amount of the extra poster(s) and/or cancel the order. We go through every order and our software alerts us of multiple orders. Please don't waste our valuable time dealing with this.
There is a $5 fee for combining multiple orders. We will refund the remaining shipping. If your orders have $15 for one shipping fee and $20 for another, you will receive a $10 refund as we will take the fee from the lower shipping amount.
Orders over $400 or with more than 3 prints may need to be split into 2 or more shipments. We generally absorb any shipping overage on these orders.
PRINTS DAMAGED IN SHIPPING
Save the tube and all of the contents. Send Zen Dragon an email ASAP with GOOD pictures of the damage. We may request you ship the damaged items back to us. If we do this, we will send a return label. We cannot guarantee limited edition prints can be replaced.
If you are asked to send a print back to us - You will need to ship the print(s) back in our packaging. Tubes MUST be at least 6" longer than the width of the print and there MUST be 2.5 to 3" of kraft paper overhanging on either side to protect the edges of the print... even if the print already has some damage. If a print arrives here damaged because of poor packaging, we will not replace it or give you a store credit.
International shipping: We are still working on getting our international options to work properly for some locations. Please email us if you are trying to olace an order and are having problems with the ship options.
Because we deal in ephemera that is easily damaged, we only offer returns or refunds on shipped items if there is a mistake in fulfillment. That means we will ship a new print only if we mistakenly sent you an incorrect print.
We do not accept returns or issue refunds on posters damaged during or after they have been removed from the tubes. We do not ship damaged prints. At least 2 people inspect every single print before they are rolled and shipped. Prints that are damaged are pulled from stock. They are not shipped to customers.
We also do not exchange incorrectly ordered prints. Make SURE you order the print you want, or if someone is ordering for you, that they are certain they are ordering the correct print.
Purchases made through other vendors from links on our site are subject to that vendor's return policy. Be sure to review their policy before making a purchase.