**ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE** Please allow for longer ship times right now as the USPS has FUBAR'd their entire shipping operation and it directly affects ALL of our outgoing packages. I'm deciding on whether or not to switch carriers, but have not made the switch yet due to other factors. Please be patient if your Delivery Confirmation number is not showing updates. I cannot do anything about that or give you any more information than you have if you've looked at the link to your shipping progress. NORMAL SHIPPING TIME FROM WHEN AN ORDER IS PLACED:It may take 1-2 weeks for orders to ship after an order is placed. We ship as quickly as our schedule allows, but we're working on multiple projects at any given time, so it may be a few days before we can clear a spot to pack orders. Labels may be created a day or more prior to actual shipping.
Also, when we add new prints to the store, orders may take slightly longer to ship due to the number of orders waiting. We post shipping updates to the front page of the web site & the Zen Dragon Gallery Facebook page during high volume shipping weeks.
IF YOU ARE LOOKING FOR TRACKING INFO: Log into your customer account and if your package has been labeled, your Delivery Confirmation number will be in your order history.
DELIVERY CONFIRMATION IS NOT A TRACKING NUMBER AS PER THE USPS. Most of the time, the DC number will show shipping progress, but in the last year, some packages have not shown tracking. It will show that the label has been created, but is not in transit. Almost always, the package is indeed in transit. Please be patient as there is nothing we can do except wait for the package to be delivered.
If you need an item/order by a particular date, please send us an email to inform us of your deadline, and we'll do our best to get your order to you in time.
**ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE** Delivery Confirmation numbers are automatically generated & added to your customer account when your label is created. These numbers are also sent via email to the email address submitted in your customer account. Check your spam folder if you do not see a notice in your inbox. Also make sure your shipping address where the USPS will deliver your package is safe from both weather and theft. UNDELIVERABLE PACKAGES:Please double check thatyour shipping address is accurate for delivery by the USPS.Shipments that are returned to us due to an incorrect delivery address for the USPS will require a second shipping fee to be paid by the customer before we reship. If you do not wish to pay for a new label, we will refund the cost of your items minus the shipping fees we've already incurred. Please allow 2-12 days for package delivery after package has shipped. The USPS is currently taking longer than usual to deliver packages. If your package has not arrived by 2 weeks from the ship date (not from the order date)... please contact us to let us know.
If a tube is lost in the mail, it is possible we will refund the order rather than reship. Each shipment will be handled individually based on the factors available, including replacement availability & cost of the print(s) lost.
Orders over $300 may require Signature Confirmation. COMBINING ORDERS - If you place multiple orders, they may or may not be combined for shipping. This is completely at our discretion.
We do not accept returns or issue refunds on posters damaged while being removed from the tubes. Be careful that you do not tear your print when you un-tape the kraft paper. Get assistance when unrolling prints. If you damage your print while you are flattening or handling it, we will not replace it for free.
INSURANCE DOES NOT COVER TUBES STOLEN AFTER DELIVERY Insurance covers prints damaged in shipping only
CHECK YOUR ORDER WHEN IT ARRIVES Please check your order to make sure that it contains the items on your order. If not, please let us know as soon as you are able. We will not replace, reship or refund if contacted more than 15 days after the delivery date. PRINTS DAMAGED IN SHIPPING 1) If your tube arrives with damage, save the tube and the contents. Send us an email with pictures of the damage so we will know if it is a complete loss or if it will need to be shipped back to us.
If we request that you return the damaged items, we will send a return label. Items MUST be shipped back in the tube the order was shipped in, rolled in the kraft paper we rolled them in for shipping. Do NOT send us a tube back with just a poster shoved in the tube with no paper. If we shipped in a 4x24" tube, don't send it back in a 3x16" tube.
2) If you order a print to be shipped to one address, then ship it to another address and it gets damaged somewhere along the way, any insurance coverage you would have had for the first shipment will be nullified. In other words, if you don't open the tube and check it before sending to the 2nd address, we are not going to send another print or refund your money if it arrives damaged after a second shipping. Our insurance does not cover damage incurred after the print was delivered to the address on your order form. I shouldn't have to even explain this, but here we are.
3) We can't guarantee replacement on LIMITED edition prints. If a print is no longer available, the cost of the order may be refunded or a store credit can be issued at the customer's request.
International shipping: Currently, our international shipping is offline while we work on our web site and a new shipping solution. Email us if you are trying to place an order from Canada or Europe, Japan or Australia, and we try to send you a shipping quote.