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Shipping & Returns

SHIPPING INFO - Updated 4/6/21
 We have moved our fulfillment shop into our home studio. We're still getting it all sorted out, and taking inventory of the prints. Judy is trying to pack orders twice a week while also working on the web site and inventory. 

Shipping may take 1-2 weeks depending on what is currently going on in the shop and our personal lives. If we've dropped new prints in the store, or we're working on the web site or something else has disrupted our routine, orders may take a little longer than usual. We will post shipping updates to our Zen Dragon Gallery Facebook page whenever something interrupts our regular shipping schedule.

If you need an order by a particular date, we'll do our best to make that happen. Please send us an email to inform us of your special shipping needs, and we'll let you know if what you need is possible from our end.

ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE*
* Except Yoga mats which will be shipped via UPS. Please make sure we have a secure address for home or office delivery.

Tracking information is automatically generated and added to your customer account when your label is created. These numbers go out to customers automatically in an email notification, but they can also viewed by logging into your customer account where customers can check to see the status of their orders. 

Please allow 1-3 weeks for package delivery. The USPS is currently taking longer to deliver packages. This is beyond our control. We are looking into alternatives to the USPS, but we are not ready to switch our shipping to a new carrier at this time.

If your package is still in transit, you will need to be patient while we give the USPS a little time to get their you-know-what together to get it delivered. We cannot just ship a second package unless we feel that the first package is not going to be delivered. So far, ALL of our packages have been delivered since the USPS has made the disruptive changes to their operations. Since we're not shipping replacement organs for life and death situations, we have to wait for the USPS. We don't like it, either, but that's the situation we're dealing with.

CLOTHING & TAPESTRIES - All clothing, tapestries, pillows, & yoga mats are custom manufactured when your order is placed. These items sometimes take longer to ship than prints. They also ship separately from Vision Lab Art, and not from Zen Dragon Gallery. We have separate fulfillment offices.

All orders are subject to be divided or combined for better shipping. If you place an order for multiple items that cannot be shipped in one package, we will split the order and ship items separately. If you place multiple orders, items may be combined for shipping. This is completely at our discretion, unless we are instructed otherwise by the customer at the time the order is placed. There is a $5 fee per order for combining orders and to cover additional time & costs. 

Labels are created a day or more prior to actual shipping. Email notices with Delivery Confirmation numbers go out when labels are created. Check your customer account for updates & tracking info. Currently, labels are created on Sundays for shipping on Tuesdays, so tracking numbers will not be active until late Tuesday when packages are scanned, even though the number may be showing up in your account.

We ship in heavyweight Yazoo Mill tubes, with prints rolled and taped in kraft paper so they will slide out of the tube easily. We have been shipping prints for over 20 years. We promise that they will be packaged as carefully as possible.

We do not accept returns or issue refunds on posters damaged while being removed from the tubes. Be careful that you do not tear your print when you un-tape the kraft paper. Get assistance when unrolling prints. If you damage your print while you are flattening or handling it, we will not replace it for free. 

UNDELIVERABLE PACKAGES: Please double check that your shipping address is accurate. Shipments that are returned to ZDG due to incorrect addressing, will require a second shipping fee to be paid by the customer before reshipping. If you do not wish to pay the additional shipping charge to have your order reshipped, you will receive a store credit for the cost of your order, minus the original shipping charge, and a $10 restocking fee.

INSURANCE DOES NOT COVER TUBES STOLEN AFTER DELIVERY 
Insurance covers prints damaged in shipping
Check your account the Monday after placing your order to find your tracking numbers and watch for your packages. Tracking numbers become active once the Post Office picks up and scans them on Tuesday. Packages should start arriving at their locations on Wednesday, Thursday, Friday, or Saturday for Priority Mail shipments. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT GO MISSING AFTER DELIVERY. It is the responsibility of the customer to provide a secure address for shipping. We are happy to make special arrangements, especially on higher priced items, in order to assure that your package makes it to you without incident.

CHECK YOUR ORDER WHEN IT ARRIVES
Please check your order to make sure that it contains the items on your order. Even though it is fairly rare that we ship incorrect items, it is possible. If there is a discrepancy in the contents, we need to know ASAP as we deal in LIMITED EDITION prints. We will not replace, reship or refund after 15 days of the received date on your package tracking.

PRINTS DAMAGED IN SHIPPING
If your tube arrives with damage, save it and all of the contents. Send Zen Dragon an email ASAP with pictures of the damage. We may request that you ship the damaged items back to us. If we do, we will send a return label. If a replacement print is available, we will send a replacement. We cannot guarantee replacement of limited edition prints due to the limited nature. If a print is not available, the cost of the print will be refunded or if the customer prefers, a store credit can be issued.

If you are asked to send a print back to us - You will need to ship the print(s) back in our packaging. There should be 2.5 to 3" of kraft paper overhanging on either side  of the edge of the prints to protect from further damage. We will send a return label if we ask you to return a print.

Our shipping address is:

Zen Dragon Gallery
PO Box 827
Bogart GA 30622

International shipping: Currently, our international shipping is offline while we work on our web site and a new shipping solution. Email us if you are trying to place an order from Canada or Europe, and we will send you a shipping quote. If you agree with the amount, we can send a pay request through the store or Paypal.

WE NO LONGER SHIP TO THE UK. Sorry y'all, but we are not set up to deal with the VAT charges and BREXIT regulations that require quarterly registration and reporting. This may change in the future, but we just simply do not have time to work on that at the moment. 

REFUNDS/RETURNS
Because ephemera is easily damaged, we only offer exchanges or refunds on prints if ZDG makes a mistake in fulfillment by sending an incorrect item. Simply let us know, and we will send the correct item.

We do not exchange prints ordered by mistake. Make sure you order the print you want, or if someone is ordering for you, that they are ordering the correct print. 

Purchases made through other VisionLab Art from product links on our site are subject to their return policy. You can find their Return Policy is here. Items from VisionLab include clothing, pillows, yoga mats, and tapestries.

REQUESTS FOR REFUNDS ON NEW ORDERS NOT ALREADY SHIPPED: We will refund an order placed by mistake ONE TIME for any customer. Further requests for refunds after that first order, will result in the customer being issued a store credit for the cost of the order minus a $10 handling fee towards a future purchase of any item in the store.