SHIPPING INFO - Updated 8/4/23 NORMAL SHIPPING TIME: While we do try to ship orders in the same week they are placed, it can take 1-2 weeks to ship. ZDG is a one person operation, not a full time gallery, and occasionally, we're working on the available tables with various other projects.
If we've dropped new prints in the store, orders may take slightly longer than two weeks to ship. We post shipping updates to the front page of the web site & the Zen Dragon Gallery Facebook page during high volume shipping weeks.
IF YOU ARE LOOKING FOR TRACKING INFO: Log into your customer account and if your package has been labeled, your Delivery Confirmation number will be in your order history. It's 2023, folks, and almost all online stores will have all of your order history available to you 24/7 in your customer account. Labels may be created a day or more prior to actual shipping.
DELIVERY CONFIRMATION IS NOT A TRACKING NUMBER AS PER THE USPS. Yes, most of the time, the DC number will show shipping progress, but in the last year, some packages that have shipped do not show tracking. It will show that the label has been created and then it will show the scan at the receiving post office. Please be patient as there is nothing we can do except wait for the package to be delivered.
If you need an item/order by a particular date, please send us an email to inform us of your deadline, and we'll do our best to get your order to you in time.
**ALL PACKAGES SHIP VIA THE UNITED STATES POSTAL SERVICE** Delivery Confirmation numbers are automatically generated & added to your customer account when your label is created. These numbers are also sent via email to the email address submitted in your customer account. Check your spam folder if you do not see a notice in your inbox. Also make sure your shipping address where the USPS will deliver your package is safe from both weather and theft. Please allow 2-12 days for package delivery. The USPS is currently taking longer to deliver packages. If your package has not arrived by 2 weeks from the ship date (not from the order date)... please contact us so we can check into it.
If a tube is lost in the mail, it is possible we will refund the order rather than reship. Each incident will be handled individually based on several factors including availability & cost of the prints lost.
Orders over $300 may require Signature Confirmation. COMBINING ORDERS - If you place multiple orders, they may or may not be combined for shipping. This is completely at our discretion. There is a $5 fee for combining orders. Any shipping refunds will reflect this deduction.
We do not accept returns or issue refunds on posters damaged while being removed from the tubes. Be careful that you do not tear your print when you un-tape the kraft paper. Get assistance when unrolling prints. If you damage your print while you are flattening or handling it, we will not replace it for free.
UNDELIVERABLE PACKAGES: Please double check thatyour shipping address is accurate.Shipments that are returned to us for an incorrect address, will require a second shipping fee to be paid by the customer before we reship.
INSURANCE DOES NOT COVER TUBES STOLEN AFTER DELIVERY Insurance covers prints damaged in shipping only Once you have your tracking number, watch for your package to arrive. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT GO MISSING AFTER DELIVERY.
CHECK YOUR ORDER WHEN IT ARRIVES Please check your order to make sure that it contains the items on your order. If not, please let us know as soon as you are able. We will not replace, reship or refund if contacted more than 15 days after the delivery date. PRINTS DAMAGED IN SHIPPING If your tube arrives with damage, save the tube and the contents. Send us an email with pictures of the damage so we will know if it is a complete loss or if it will need to be shipped back to us.
If we request that you return the damaged items, we will send a return label. Print(s) MUST be shipped back in the tube it was originally shipped in. If we shipped in a 4x24" tube, don't send it back in a 3x16" tube.
We cannot guarantee replacement on LIMITED edition prints. If a print is no longer available, the cost of the print will be refunded or a store credit can be issued.
International shipping: Currently, our international shipping is offline while we work on our web site and a new shipping solution. Email us if you are trying to place an order from Canada or Europe, Japan or Australia, and we try to send you a shipping quote.
