CREATE YOUR ACCOUNT
• Our store requires customers to create an account before placing an order. We suggest setting an account up prior to actual drop time, so any glitches can be fixed before trying to place an order. We require accounts so we can keep up with customer records more efficiently on our end. We will never sell or share your info with any person or company. Your info is encrypted, and our store software is as safe as internet shopping can be.
• We will combine orders when we can, but this is not a guaranteed option. If we are able to combine, the customer will receive a partial refund of one of the shipping fees.
ORDERING LIMITS ON DROPS/REFUNDS
• Any prints purchased beyond set limits on drop days may be refunded and returned to stock minus a restocking fee
• Any purchase limits on print releases will be stated in newsletters, on our Facebook pages, and in the item listings
If we set a purchase limit on a drop, we will not notify you before we refund the amount for the extra poster(s) and/or cancel the order. We personally handle each and every order. If you're trying to slip multiple orders through to exceed drop day limits, we'll see it. Please don't waste our time dealing with this.
ORDERS PLACED AS GIFTS
• We do not ship every day, so if you are ordering items as gifts that need to arrive by a certain date, you will need to send us an email or add a note to your order with this information. Some items are manufactured after an order has been placed... all Vision Lab Art items including yoga mats, clothing, pillows, tapestries.... are print-on-demand items. We can certainly try our best to make sure these items ship in time for your special date, but it's best to allow at least 2 weeks for production and shipping.
PLEASE BE AWARE that the USPS is currently running slower than in the past. Packages are arriving much later in some cases. This is important if you are trying to send a gift.
IF YOU HAVE DIFFICULTY PLACING AN ORDER
• Try using a different platform and/or browser. We've tried to make our site readily accessible to all devices, but pop-up blockers or other personal preference settings on your phone or computer can sometimes create a problem with completing an order. Try restarting your device or switching browsers. If you continue to experience problems, send us an email and we'll see if we can assist you.
If there is a discount code available, be sure you apply it at checkout. Discounts cannot be added retroactively to orders.